Entertainment Platform Customer Support
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
Customer support role for an entertainment platform, handling phone, email, and chat inquiries and troubleshooting technical issues. It is an on-site full-time position in 6th of October City, Egypt, requiring English and Arabic.
What you'll do
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and resolve technical platform issues
- Guide customers through platform features and tools
- Document customer interactions in the CRM system
- Collaborate with technical support and product teams
- Identify and escalate issues or trends
- Improve customer experience and provide feedback
- Stay updated on platform features and updates
What you'll need
- College degree preferred
- 6 months customer service experience
- Excellent English and Arabic communication
- Strong problem-solving and troubleshooting
- Familiarity with entertainment platforms
- Ability to work in a fast-paced environment
- Flexibility for shifts and weekends
- Proficiency with CRM and support tools
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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