Bogotá | Customer Service Specialist I HE

Customer service role handling phone, chat, and email inquiries, resolving issues, and documenting interactions for Sutherland in Bogotá, Colombia. Requires B2+ English and a high school diploma; the posting lists no pay or remote details.

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and escalate complex or sensitive cases
• Maintain confidentiality and handle sensitive information responsibly

• B2+ English communication skills
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems
• Customer-focused mindset
• Attention to detail and accuracy
• Basic computer skills

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.