Senior GTM AI Advisor (Customer Success Manager)

A senior customer success role at Outreach advising enterprise customers on adopting AI-powered GTM features and driving retention and expansion. It combines account management, change management, and data-driven adoption work, with US-based full-time employment and annual pay of $145,000–$175,000.

• Own a portfolio of customers and ensure measurable business outcomes
• Drive adoption of AI-powered features and credit consumption
• Lead Executive Business Reviews tied to ROI and revenue impact
• Educate customers on AI capabilities
• Define and prioritize AI use cases with customers
• Monitor health scores, usage trends, and engagement signals
• Own renewal strategy and mitigate churn or contraction risk
• Partner with Sales, Product, Marketing, and Professional Services

• 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or advisory
• SaaS experience with complex, multi-product, AI-enabled offerings
• Experience leading change management with sellers and frontline sales managers
• Strong executive presence influencing VP/C-level stakeholders
• Comfort with AI/agent-based products and translating technical capability into business outcomes
• Experience managing enterprise customer relationships
• Strong analytical mindset and ability to translate data into action
• Track record of driving renewals, expansion, and customer outcomes