Taking applicationsTechnical Support·Posted 8d ago
Technical Support Specialist (AI First)
DataSnipperVerified company
Amsterdam
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Amsterdam
EnglishMid level
About the role
Technical support role on an AI-first team, resolving escalated SaaS tickets through log analysis, API debugging, and coordination with Engineering. The job is hybrid in Amsterdam and requires at least three days per week onsite, so it is not open to remote workers in Egypt.
What you'll do
- Improve agentic AI resolution rate and answer quality
- Resolve escalated technical support tickets
- Diagnose root causes using logs, scripts, and internal tooling
- Coordinate with Engineering on code-level investigations
- Partner with Customer Success and Engineering on bugs and incidents
- Maintain and improve the technical knowledge base
- Track recurring issues and feed patterns to Product and Engineering
- Onboard and train new support team members
What you'll need
- 2–4 years in technical or application support
- B2B SaaS environment experience
- Strong diagnostic and troubleshooting skills
- Comfortable with logs, APIs, and browser developer tools
- Understanding of SaaS architecture concepts
- Experience with CRM and ticketing systems
- AI tool fluency
- Proficient in English, spoken and written
Skills
Technical troubleshootingLog analysisAPI debuggingBrowser developer toolsSaaS product architectureIntercom/Zendesk/JiraAI tool fluencyExcel
Benefits
Paid time offEquity (Stock Appreciation Rights)Pension plan with 6% contributionHybrid work model (3 days onsite)Daily lunchesNS business cardOnboarding programmeLearning and development
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.