English ‑ Customer Care Specialist (Tier 2)

TaskUs is hiring a Tier 2 English-speaking Customer Care Specialist in Piraeus, Greece to handle escalated customer cases for a fashion brand across voice, chat, email, and WhatsApp. It requires at least two years of customer support or escalations experience and includes shift rotation, with health insurance, transport, and meal allowances.

• Track and follow complex escalated cases to timely closure
• Maintain high customer satisfaction through advanced case handling
• Assist customers via voice, chat, email, WhatsApp, and other channels
• Handle deep-tier investigations like missing orders, payment anomalies, and logistics discrepancies
• Make judgment-based decisions within policy guidelines
• Escalate complex cases to Level 3 support, Transport, or Accounting
• Support and guide Level 1 teammates on complex topics
• Manage marketplace cases and post-launch review platforms

• Fluent English C1/C2 speaking and writing
• Minimum 2 years in customer support, technical support, or escalations
• Strong written and oral communication skills
• Ability to work independently and as a remote team player
• Willingness to complete background screening
• Strong knowledge of CRM/OMS systems and backend logistics tracking
• Customer communication experience via chat, email, and phone
• Willingness to work shift rotation including weekends and holidays

TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.