Taking applicationsTechnical Support·Posted 14h ago
Admin / Level 1 Helpdesk Support (030‑1385)
Hunt StVerified company
Philippines
Pay
$5–$6.5/hr
Job type
Full-time · Remote
Hours
APAC hours
Location
Philippines
EnglishEntry level
About the role
Remote admin and Level 1 helpdesk role for a Philippines-based contractor supporting an Australian technology company. The work focuses on triaging customer tickets, maintaining Zoho and Microsoft records, and updating support documentation, with pay of AUD 1,200–1,600 per month.
What you'll do
- Monitor and triage incoming support tickets
- Follow up with customers for information or updates
- Record ticket actions and outcomes
- Maintain customer and site records in Zoho Desk/Zoho CRM
- Assist with admin in SharePoint, Outlook and SimPro
- Update knowledge base and support documentation
- Keep spreadsheets and internal records accurate
- Develop into Level 1 networking/technical support
What you'll need
- Philippines-based candidate
- Previous admin/customer support/helpdesk experience
- Comfortable with ticketing systems
- Strong written and verbal English
- Attention to detail in records and documentation
- Microsoft 365, especially Outlook and SharePoint
- Spreadsheet and data accuracy
- Comfortable working remotely with Australian team
Skills
Helpdesk ticketingCustomer supportZoho DeskZoho CRMMicrosoft 365SharePointSpreadsheet managementTechnical documentation
Benefits
100% remoteFlexible hoursIndependent contractorCareer growth
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