Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager ‑ Strategic
MotiveVerified company
Pakistan - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Pakistan
EnglishEntry level
About the role
A remote Technical Account Manager role in Pakistan providing white-glove technical support and strategic account leadership for Strategic, Enterprise, and Mid-Market customers. It stands out for combining root-cause troubleshooting, SQL/API work, and cross-functional advocacy with Product and Engineering.
What you'll do
- Serve as primary technical contact for Strategic, Enterprise, and Mid-Market accounts
- Maintain account-specific technical documentation
- Drive account health campaigns for assigned customers
- Own end-to-end resolution of escalated cases
- Collaborate with Product and Engineering on fixes
- Create SQL-based queries to identify technical issues
- Monitor upcoming product releases for customer readiness
- Participate in on-call rotations and off-hours support
What you'll need
- 1 to 2 years of Technical Support experience
- Bachelors degree in Computer Science or Engineering preferred, or equivalent experience
- Full professional fluency in spoken and written English
- Willingness to participate in on-call rotation and work outside standard hours
- Advanced analytical skills for tracing hardware, API, and database issues
- Strong API-based troubleshooting understanding
- Experience with hardware fault analysis and firmware upgrades
- Authorized to receive and access U.S. Export Administration Regulations-controlled technology
Skills
Technical supportSQL query developmentAPI troubleshootingHardware and firmware troubleshootingLog parsingRoot cause analysisTMS integrationsTelematics and fleet management
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Applications close on 18 November.