Taking applicationsChat / Email·Posted 8d ago
Strategic Customer Success Manager ‑ US Public Sector
SamsaraVerified company
Remote - US
Pay
$53.5–$72/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
This is a remote US-based customer success role focused on public sector customers using Samsara's IoT platform. It involves strategic account planning, executive reviews, customer workshops, and cross-functional work with sales, support, and product teams.
What you'll do
- Ensure customers improve safety, efficiency, and sustainability with the IoT platform
- Compose joint success plans with customer objectives, metrics, and timelines
- Orchestrate executive business reviews with customer and company leaders
- Conduct customer workshops and recommend workflow changes
- Explain Samsara platform capabilities to different business types
- Mentor Customer Success and Support teams
- Champion Samsara cultural principles
What you'll need
- 5+ years in senior Customer Success, account management, or strategic consulting
- Enterprise SaaS experience preferred
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record building trust with executives and stakeholders
- Diplomacy, tact, and poise under pressure
- Bachelor’s degree from a 4-year institution
- Legal right to work in the specified US work location
Skills
Customer successAccount managementStrategic consultingEnterprise SaaSRelationship buildingStakeholder communicationProblem solvingExecutive business reviews
Benefits
Performance bonusHealth insuranceFlexible hoursProfessional development stipendParental leaveEquity
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Applications close on 18 November.