Spanish/English Customer Service Representative
SutherlandVerified company
Memphis, TN, United States
Pay
$18.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Memphis, TN, United States
Open to people in the United States
About the role
A full-time bilingual English/Spanish customer service role handling client accounts, inbound calls, payment status communication, and collection arrangements. It offers paid training at $18.50/hr but is open only to people eligible to work in the USA.
What you'll do
- Analyze payment history and communicate account statuses
- Recommend solutions and negotiate collection arrangements
- Refer sensitive or complex issues to the Team Leader
- Document activities according to procedures
- Handle a high volume of inbound calls
What you'll need
- High School Diploma
- Fluent in English and Spanish
- Minimum typing speed of 30 WPM
- Previous customer service, retail, or call center experience
- Strong organizational and problem-solving skills
- Excellent verbal and written communication
- Attention to detail
- Working knowledge of Microsoft Windows, Word, and Excel
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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