Service Operations Specialist
Envision Employment SolutionsVerified company
On-site — El Sheikh Zaid, Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Sheikh Zaid, Giza, Egypt
About the role
A full-time, on-site Service Operations Specialist role in El Sheikh Zaid, Giza, providing 24/7 shift-based technical support to employees through chat, tickets, email, and some phone. It focuses on first-contact resolution, accurate logging, and knowledge-base improvement, with fintech service-desk experience preferred.
What you'll do
- Provide 24/7 shift-based technical support as first contact via chat, ticketing, email, and phone where applicable
- Answer chats, emails, and tickets within target SLAs
- Deliver first-contact resolution for standard requests
- Log all interactions accurately in the support platform
- Maintain professional, empathetic communication with requesters
- Contribute to knowledge-base improvements based on observed issues
What you'll need
- 1+ years in customer-service or service-desk roles
- Fintech experience preferred
- Excellent verbal and written communication skills
- Familiarity with Intercom, Zendesk, or Jira
- Availability for rotating shifts in a 24/7 coverage model
Skills
About Envision Employment Solutions
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs.
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