Technical Account Manager, Observe

Technical Account Manager role at Snowflake's Observe team, acting as a post-sales technical advisor for strategic enterprise customers using an observability platform. Requires 7+ years in SRE, DevOps, platform engineering, or observability and hands-on experience with OpenTelemetry and tools such as Datadog, Splunk, or Grafana; this is a US-based remote role with annual pay of $148K–$194.2K.

• Serve as primary technical owner and trusted advisor for strategic accounts
• Integrate Observe into customer SRE, DevOps, and platform workflows
• Optimize datasets, queries, dashboards, and alerts for reliability, performance, and cost
• Lead health checks, architecture reviews, and proactive improvement initiatives
• Identify new use cases and expansion opportunities
• Coordinate technical escalations across Support, Engineering, and Product
• Provide technical guidance during change events and scaling initiatives

• 7+ years in SRE, DevOps, platform engineering, observability, or customer-facing technical advisory
• Hands-on experience operating production observability platforms
• Experience with Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic, or similar
• Practical OpenTelemetry experience with logs, metrics, traces, collectors, and pipelines
• Strong understanding of distributed systems and cloud-native architectures
• Experience improving incident response, alert quality, troubleshooting speed, or telemetry governance
• Ability to lead complex technical conversations with practitioners and engineering leadership
• Strong written communication for architecture summaries and optimization plans