Taking applicationsChat / Email·Posted 8d ago
Senior Manager, Customer Success
insightsoftwareVerified company
USA - Remote - North Carolina
Pay
$59.5–$75/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
A remote senior manager role leading insightsoftware’s customer success team, focused on retention, adoption, expansion and escalation management. It requires SaaS customer success management experience and offers a stated US salary range of $124,000–$156,000 annually.
What you'll do
- Lead the customer success team
- Drive customer retention, adoption, expansion, and referrals
- Develop and implement customer success strategies
- Use reporting to develop data-driven insights and success plays
- Sponsor customer escalations across teams
- Partner cross-functionally to scale onboarding, training, support, and advocacy
- Present metrics measuring customer success effectiveness
- Ensure CRM governance and accurate account status
What you'll need
- Customer Success management experience at a SaaS company
- Bachelor's degree or equivalent experience
- Experience integrating acquired companies and teams
- Experience segmenting customers with different outreach levels
- Experience with on-prem and cloud-based success models
- Strong executive presence and data presentation skills
- Hands-on approach
- Ability to travel up to 25%
Skills
Customer success strategySaaS customer successTeam leadershipRetention and expansionNPS and risk programsData-driven insightsEscalation managementCross-functional collaboration
Benefits
Performance bonus
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Applications close on 18 November.