Taking applicationsChat / Email·Posted 8d ago
Product Support Representative
AutodeskVerified company
Virginia, USA - Remote, New Jersey, USA - Remote, New Hampshire, USA - Remote, Michigan, USA - Remote, Massachusetts, USA - Remote, Louisiana, USA - Remote, Kentucky, USA - Remote,
Pay
$23.5–$42.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Virginia, USA
Open to people in the United States
EnglishEntry level
About the role
Fully remote product support role for GCPay/Autodesk, handling phone, email, and live chat help for a SaaS construction invoicing platform. It is listed for U.S.-based remote locations and requires East Coast working hours.
What you'll do
- Deliver support via phone, email, and live chat
- Own customer issues from first contact through resolution
- Document and escalate technical issues
- Manage support queues to meet service levels
- Partner with Sales, Customer Success, Engineering, and Finance
- Share customer feedback and trends with Tier 2 and leadership
- Contribute to team initiatives and projects
- Use a continuous improvement mindset
What you'll need
- 1+ year customer support experience in a SaaS environment
- Support users via phone, email, and chat
- Strong troubleshooting and diagnosis skills
- Excellent written and verbal communication
- Experience supporting cloud-based tools across iOS, Android, and Windows
- Manage multiple priorities while staying organized
- Collaborative and accountable work style
- Comfort working with performance metrics such as CSAT
Skills
Technical troubleshootingSaaS customer supportPhone supportEmail supportLive chat supportCloud-based toolsiOS/Android/Windows supportCSAT and quality metrics
Benefits
Health insurancePaid time offPerformance bonusStock grantsCareer growthWellness benefitsPaid in USD
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Applications close on 18 November.