Taking applicationsTechnical Support·Posted 17h ago
Senior Staff Technical Support Engineer
Kong Inc.
USA
Pay
$62.5–$81.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
Kong is hiring a Senior Staff Technical Support Engineer to resolve complex API and AI platform issues for enterprise customers. The role combines hands-on troubleshooting, customer communication, escalation leadership, and mentoring within a full-time US-based position.
What you'll do
- Resolve complex technical customer issues
- Lead troubleshooting calls and emails
- Create knowledge articles
- Provide product and customer feedback to engineering
- Collaborate with customer-facing teams
- Mentor other support team members
- Deliver executive summaries and root cause analyses
- Drive cross-functional improvement projects
What you'll need
- 8+ years in a customer-facing technical role
- Strong API, HTTP, and application architecture foundation
- Experience with secure authentication and authorization flows
- Cloud infrastructure and container orchestration expertise
- Git/GitHub versioning and CI/CD knowledge
- Ability to use AI tools for technical workflows
- Leadership and escalation management experience
- Enterprise customer support expertise
Skills
API managementHTTP protocolsModern application architecturesOAuth/OpenID ConnectAWS/Azure/GCPDocker/Kubernetes/ServerlessGit/GitHub CI/CDAI tools for diagnostics
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