Customer Service Consultant ‑ Biggest Telecom Account
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
Front-line phone support and telesales for a major US telecom account, handling inbound calls, resolving customer issues and selling client products and offers. Based in Alexandria with the option to work remotely from anywhere in Egypt after six months, and it comes with medical insurance, a sales bonus and an overnight shift allowance.
What you'll do
- Act as front-line interface with US customers
- Respond to customers over the phone and resolve inquiries
- Provide excellent customer service to inbound callers
- Solve customer concerns
- Sell client products and offers
- Maintain the customer experience and company image
What you'll need
- Fluent English C1 is a must
- Alexandria resident is a must
- Egyptian nationality is a must
- Graduates and dropouts welcome to apply
- Call centre experience (English account) preferred
- Soft and communication skills
- Males and females
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.