Taking applicationsTechnical Support·Posted 2d ago
Product Support Specialist‑ Eastern Time Zone
Huntress
USA
Pay
$24–$31.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishMid level
About the role
Product Support Specialist at a remote-first cybersecurity company, acting as the first point of contact for technical customer support. The role requires Windows and macOS troubleshooting experience and is limited to candidates located in the US Eastern Time Zone.
What you'll do
- Provide initial partner support and convey resolutions
- Walk customers through problem-solving processes
- Assess customer issues and escalate incidents
- Follow up with customers through resolution
- Exceed customer expectations
- Recommend documentation changes
- Grow knowledge of products and customer environments
What you'll need
- Adapt quickly in a hypergrowth environment
- Collaborative team mindset
- Systematic problem-solving skills
- Experience supporting Windows operating systems
- Familiarity with Windows internals
- Experience supporting macOS
- Customer-centric mentality
- Located in the Eastern Time Zone
Skills
Customer serviceTechnical supportWindows troubleshootingmacOS troubleshootingProblem-solvingCollaborationDocumentationProduct knowledge
Benefits
Performance bonusEquityPaid trainingMentoring and coachingRemote-firstCareer growth
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