Taking applicationsTechnical Support·Posted 14h ago
Service Desk Agent L1 with German
D-ployVerified company
Prague, Czechia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Prague, Czechia
GermanEnglishEntry level
About the role
A remote Level 1 service desk role providing technical troubleshooting and support for hardware, software, and mobile devices. It requires fluent German and English and is listed for Prague, Czechia.
What you'll do
- Provide technical and troubleshooting assistance
- Document end-user issues in ITSM tool
- Manage ticket backlog
- Follow processes and knowledge documents
- Contribute to service improvement activities
- Create knowledge scripts and update training documents
- Collaborate with onsite IT technicians
What you'll need
- Fluent German and English
- Strong problem-solving and analytical abilities
- Good communication skills
- Attention to detail
- Ability to multi-task
- Ability to work independently
- Planning and organizing skills
- Criminal record extract not older than three months
Skills
Technical troubleshootingMS OfficeITSM toolsProblem solvingCommunicationMulti-taskingPlanning and organizingTeamwork
Benefits
Flexible hoursPaid time offPaid sick daysMeal vouchersWellness program contributionsReferral programCareer growthInternational working environment
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