Tier 2 Technical Care Associate (German speaker), Amazon Leo
AmazonVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A Tier 2 technical support role for Amazon Leo satellite broadband, handling escalated customer issues by phone, email, and chat in German and English. The on-site Cairo position requires rotational shifts, including nights, weekends, and holidays, and includes technical troubleshooting and documentation.
What you'll do
- Manage escalations from Tier 1 support via phone, email, and chat
- Provide detailed technical support with professional communication
- Collaborate with other customer support teams on complex issues
- Document steps and resolutions clearly
- Identify trends in customer issues and propose process improvements
- Create knowledge base articles and team documentation
- Stay current on Amazon Leo products and features
What you'll need
- Fluent in German and English
- High school diploma or equivalent
- Experience communicating technical details verbally and in writing
- Flexible availability for weekends, nights, and holidays
- Knowledge of Microsoft Office applications
- Customer service and interpersonal skills
- Experience troubleshooting internet, network, or customer equipment issues
- Complete a required technical assessment
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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