Taking applicationsChat / Email·Posted 8d ago
Enterprise Core Customer Success Manager
SamsaraVerified company
Remote - Canada
Pay
$33.5–$43.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishMid level
About the role
Samsara is hiring an Enterprise Customer Success Manager to partner with top customers on its IoT platform, run success plans and workshops, and lead executive business reviews. It is a remote role limited to candidates residing in Canada, with up to 25% travel and an annual base salary of CAD 98,685–127,710.
What you'll do
- Ensure customers improve safety, efficiency, and sustainability with the IoT platform
- Compose joint success plans with customer objectives, metrics, and timelines
- Orchestrate executive business reviews with customer and Samsara leadership
- Conduct customer workshops and recommend workflow changes
- Explain Samsara platform capabilities to various businesses
- Mentor Customer Success and Support teams
- Collaborate with Sales, Support, Sales Engineering, and Product
What you'll need
- 4+ years in senior Customer Success, account management, or strategic consulting
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record building trust and communicating with stakeholders
- Bachelor’s degree from a 4-year institution
- Up to 25% travel
- Candidates must reside in Canada
Skills
Customer successAccount managementStrategic consultingEnterprise SaaSTechnical productsProblem-solvingStakeholder communicationRelationship building
Benefits
Performance bonusHealth insuranceEquityProfessional development stipendParental leaveFlexible remote model
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Applications close on 18 November.