Taking applicationsTechnical Support·Posted 8d ago
Senior Support Engineer, EU
SanityVerified company
Remote in the UK Dublin, Ireland
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote in the UK Dublin, Ireland
EnglishSenior level
About the role
A senior technical support engineer role at Sanity, resolving complex issues for enterprise customers and improving support systems, workflows, and documentation. It is remote but limited to candidates based in the UK or Ireland.
What you'll do
- Resolve complex technical issues for enterprise customers
- Lead high-severity incident investigations
- Create reproductions and structured issue reports
- Mentor other Support Engineers
- Collaborate with Product and Engineering
- Improve documentation and self-serve resources
- Contribute to support tooling and workflows
- Participate in community support rotation
What you'll need
- Based in the UK or Ireland
- 4+ years in developer support or engineering
- Strong JavaScript/TypeScript debugging
- Experience with modern web apps like Next.js
- Own complex issues end-to-end
- Clear communication under pressure
- Debug across frontend, APIs, and infrastructure
- Improve systems and documentation
Skills
JavaScript/TypeScript debuggingNext.jsFrontend and API troubleshootingInfrastructure debuggingTechnical documentationIncident communicationCustomer supportMentorship
Benefits
Health insuranceFlexible work environmentCareer growthStock options programPaid on-call rotationWork-life balance
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Applications close on 18 November.