Chat Support, Bilingual‑Pavas
ConcentrixVerified company
Costa Rica- San Jose
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Costa Rica- San Jose
About the role
Customer service chat support role based in San Jose, Costa Rica, handling inbound and outbound customer contacts and routine product or service issues. It requires advanced English, a high school diploma, computer navigation skills, and willingness to rotate shifts.
What you'll do
- Meet contractual KPIs
- Clarify customer requirements and provide resolutions
- Listen empathetically and build rapport
- Greet customers courteously and professionally
- Maintain basic product and service knowledge
- Document accounts accurately
- Track and retrieve information in call tracking database
- Offer additional products or services
What you'll need
- High school diploma
- Advanced English level
- Strong computer navigation skills and PC knowledge
- Multitasking and quick adaptation
- Tolerance for repetitive, high-production work
- Ability to work in a team and independently
- Patience and a professional tone
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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