English Customer Support (Non‑Voice)
TaskUsVerified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Giza, Egypt
About the role
Non-voice customer care role at TaskUs in Giza, Egypt, handling customer inquiries by chat and email for technology clients. The position is on-site and full-time, requires English at B2/C1 level, and asks for prior email and chat support experience.
What you'll do
- Provide customer service by chat and email in an accurate, efficient and respectful manner
- Handle technical customer assistance and resolve customer problems
- Meet performance metrics
- Take part in department initiatives and share feedback and updates
- Support colleagues and collaborate across the wider department
What you'll need
- English B2/C1 speaking and writing
- Proven customer communication experience via email and chat
- Strong written and oral communication skills
- Able to work independently and as a remote team player
- Adaptable and flexible with process and information changes
- Willing to undergo background screening
- Working knowledge of internet and PC software applications such as Microsoft Office
- Willing to learn new skills in a new industry
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
Interested? Sign up free to apply
This role is hand-picked for Remote members. Create a free account to get the apply link, help with your application and every role on Remote.