Taking applicationsTechnical Support·Posted 14h ago
IT Support Specialist
AsanaVerified company
Dublin, Ireland
Pay
$26–$28/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Dublin, Ireland
EnglishMid level
About the role
This is an in-person IT support role at Asana’s Dublin office, handling hardware and software troubleshooting plus user requests via chat and ticketing. It requires experience with Apple, Windows and ChromeOS systems and offers a base salary range of €48,000–€51,750.
What you'll do
- Provide in-person support in the IT Lounge
- Respond to user requests via chat and ticketing
- Troubleshoot hardware and software problems
- Build and deploy new laptops
- Participate in IT onboarding and welcome sessions
- Manage system access for users
- Maintain conference room and all-hands functionality
- Manage hardware and software inventory
What you'll need
- IT support experience
- Hardware troubleshooting on Apple, Windows and Chromebooks
- Basic AV and networking skills
- Experience on a distributed team
- Experience with ticket-based workflow systems such as Asana or Zendesk
- Positive, service-oriented attitude
- Solid problem-solving skills
- Ability to lift 50+ pounds as needed
Skills
Apple troubleshootingWindows troubleshootingChromeOS troubleshootingJAMFIntuneApple Business ManagerAV and networkingTicketing systems
Benefits
Mental health, wellness & fitness benefitsCareer coaching & supportFamily building benefitsRetirement plansIn-office meals
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.