Telecommunication Advisor
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
A full-time Telecommunication Advisor role at RayaCX in 6th of October City, Egypt, advising telecom clients and improving customer satisfaction. It requires at least three years of telecom experience and fluency in English and Arabic, and the position is on-site rather than remote.
What you'll do
- Act as key point of contact for telecom clients
- Provide expert advice and support on telecom products and services
- Research and analyze client needs and challenges
- Develop strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams on process improvements
- Monitor and report on key performance indicators
- Build and maintain strong client relationships
- Stay up to date with industry trends
What you'll need
- Bachelor's degree in Telecommunication, Business Administration, or related field
- Minimum 3 years of experience in the telecommunication industry
- Customer-facing experience preferred
- Strong knowledge of telecommunication products and services
- Excellent communication and interpersonal skills
- Proven track record in customer service
- Proficient in Microsoft Office and CRM software
- Fluent in English and Arabic
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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