Customer Service Agent ‑ C1 Speaker
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time call center role based on-site in Cairo handling inbound and outbound customer calls, resolving issues, and keeping interaction records. It requires English at C1 level and 1–2 years of customer service or call center experience, with training and career growth offered.
What you'll do
- Answer incoming customer calls
- Make outbound follow-up calls
- Resolve customer issues and concerns
- Escalate complex issues
- Keep records of customer interactions
- Collaborate with team members
- Meet individual and team targets
What you'll need
- High school diploma or equivalent
- 1–2 years customer service or call center experience
- English C1 verbal and written
- Strong problem-solving and decision-making
- Ability to multitask in a fast-paced environment
- Proficient with computer systems and software
- Full-time 40 hours/week including evenings and weekends if needed
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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