English Customer Service – Retention (B2B Support)
SutherlandVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site customer service retention role in Cairo with Sutherland's English account, focused on customer satisfaction and account management. It requires B2-C1 English and flexibility for rotational night and overnight shifts, with salary incentives, transport, and medical insurance.
What you'll do
- Ensure customer satisfaction
- Manage customer accounts
- Provide customer service
- Communicate effectively
- Support retention and sales
What you'll need
- English B2-C1
- Grads and dropouts only
- Flexibility with night and overnight shifts
- Flexibility with rotational shifts
- Previous similar experience is a plus
- Sales or retention experience
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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