Customer Success Lead
NotableVerified company
Chicago, IL Dallas Forth Worth Metro Area, TX Nashville, TN Minneapolis, MN St. Louis, MO Houston Metro Area, TX Kansas City, MO Cleveland, OH (United States)
Pay
$65.5–$81.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Chicago, IL Dallas Forth Worth Metro Area, TX Nashville, TN Minneapolis, MN St. Louis, MO Houston Metro Area, TX Kansas City, MO Cleveland, OH (United States
Open to people in the United States
About the role
A customer success lead role for strategic healthcare accounts, owning post-sale relationships, adoption, value realization, governance, and renewals/expansion support. It requires 7+ years in healthcare customer success, implementation, or consulting and executive-level relationship management, with up to 30% travel.
What you'll do
- Own post-sale relationships for strategic healthcare accounts
- Establish executive relationships with C-suite and senior leaders
- Develop multi-quarter value roadmaps and track adoption and ROI
- Lead governance structures such as QBRs and SteerCos
- Manage risks, escalations, and action plans
- Orchestrate internal teams across Customer Success, Delivery, Product, Support, and Partnerships
- Support renewals and expansions through demonstrated value
- Maintain on-site presence with customers as needed
What you'll need
- 7+ years in customer success, implementation, consulting, or equivalent
- Experience in healthcare or healthcare technology
- Proven experience influencing C-suite and senior healthcare executives
- Understanding of healthcare operations and healthcare IT systems
- Experience owning complex accounts with outcome accountability
- Strong executive communication and synthesis skills
- Bachelor’s degree or equivalent practical experience
- Willingness to travel up to 30%
Skills
Benefits
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Applications close on 18 November.