Banking Team Leader
RayaCXVerified company
On-site — Nasr City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Nasr City, Egypt
About the role
This is an on-site banking call center team leader role in Nasr City, Egypt, supervising Account Advisors and monitoring performance, QA, and KPIs. It requires two years of call center experience, preferably in banking, and very good English reading and writing.
What you'll do
- Supervise Account Advisors' activities and performance
- Handle on-the-job training and coaching
- Monitor transactions to ensure QA standards
- Ensure daily, weekly, and monthly KPIs are met
- Manage difficult calls as first-line escalation
- Coordinate with supporting functions
- Monitor incoming call queue and performance metrics
- Conduct annual performance assessments
What you'll need
- 2 years call center experience
- Banking call center experience preferred
- Very good English writing and reading
- Bachelor's degree
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.