Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager, Enterprise
DoceboVerified company
Toronto, Ontario (Canada)
Pay
$31.5–$42.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Toronto, Ontario (Canada
EnglishSenior level
About the role
A customer success role managing enterprise B2B SaaS accounts for Docebo's AI-powered learning platform. It is a hybrid Toronto position focused on adoption, retention, and account growth, requiring at least five years of enterprise customer success experience.
What you'll do
- Act as trusted advisor for enterprise customers
- Drive platform adoption and best practices
- Consult on advanced configuration and expansion
- Translate technical details into business strategy
- Manage retention and prevent churn
- Lead account escalations
- Uncover upsell and cross-sell opportunities
- Cultivate customer case studies and referrals
What you'll need
- Minimum 5 years B2B SaaS Customer Success
- Experience managing enterprise account portfolios
- Track record of measurable customer outcomes
- Strong written and verbal communication
- Ability to influence executives and technical stakeholders
- Self-motivated and organized
- Cross-functional collaboration skills
- Willingness to travel up to 25%
Skills
Enterprise customer successB2B SaaS account managementRetention and growthLMS product expertiseExecutive stakeholder communicationEscalation managementCross-functional collaborationUpsell and cross-sell
Benefits
Health insurancePaid time offEmployee share purchase planParental leaveFloating holidaysEmployee resource groupsHybrid workBirthday off
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Applications close on 18 November.