Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager
AxonVerified company
Germany-Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Germany-Remote
GermanMid level
About the role
Technical Account Manager owning relationships with Axon’s key German customers, combining project management, product expertise, and tier-2 technical support. Requires German citizenship, fluency in German, local residency in Germany, and up to 50% travel in a hybrid Berlin-based role.
What you'll do
- Own day-to-day relationship with key customers
- Lead technical presentations and demonstrations
- Manage customer expectations
- Provide up to tier-2 technical support
- Report bugs and trends to engineering
- Support software and hardware deployment with local partner
- Create knowledge base articles
- Travel to customer sites across Germany
What you'll need
- German citizenship required
- Fluent in German
- Local to Germany and able to travel
- 5+ years IT support or deployment experience
- Enterprise customer experience
- ITIL and change management knowledge
- Networking and Microsoft/Azure knowledge
- Willing to undergo a security check
Skills
Technical account managementTier-2 technical supportEnterprise customer relationshipsITIL/change managementNetworking (TCP/IP, DNS, DHCP)Microsoft Server, Active Directory, AzureSQL/database administrationTechnical documentation
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Applications close on 18 November.