French ‑ Customer Service Representative (Cairo)

A customer service representative role in Cairo handling customer requests, resolving issues and escalating complex cases for a global outsourcing company. The job requires B2+ French and is open exclusively to Egyptian candidates.

• Handle customer requests and resolve issues quickly and professionally
• Take ownership of customer issues and escalate complex cases
• Record interactions accurately and keep customer information confidential

• Bachelor's degree or equivalent
• French communication skills at B2+ level minimum
• Proficiency with CRM tools, email and spreadsheets
• Strong problem-solving abilities and attention to detail
• Open exclusively to Egyptian candidates

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.