Taking applicationsTechnical Support·Posted 14h ago
Senior Technical Support Advocate
BoldrVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishSenior level
About the role
Senior remote technical support role for Bubble.io at Boldr, handling customer technical troubleshooting mainly by email and chat, plus phone. It requires 3+ years of support experience, strong English, and availability during US business hours; the listing location is the Philippines.
What you'll do
- Provide technical support via phone, email and chat
- Respond to inquiries within SLAs
- Diagnose and resolve technical issues
- Escalate complex issues
- Maintain product knowledge
- Participate in training and knowledge-sharing
- Support and train team members
- Collaborate with team members
What you'll need
- 3+ years technical support experience
- Email and chat support experience
- Knowledge of web/mobile apps
- Experience with Chrome DevTools and REST APIs
- SaaS product knowledge
- Proficient English written and spoken
- Available for US business hours
- Strong conflict resolution and judgment
Skills
Technical troubleshootingEmail/chat supportChrome DevToolsREST APIsSaaS productsSQL databasesDatadog/log monitoringConflict resolution
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