Taking applicationsTechnical Support·Posted 8d ago
Associate Service Desk Analyst (German Speaking)
CapgeminiVerified company
Hybrid — Cairo, Egypt
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Cairo, Egypt
GermanEnglishEntry level
About the role
First-line IT service desk role providing phone, email, chat and web support to global clients in German and English. It is a full-time hybrid position in Cairo with flexible scheduling across a 24/7 operation.
What you'll do
- Handle client inquiries via phone, email, webchat and other channels
- Meet service level agreements (SLAs)
- Log incidents and service requests in the ticketing tool
- Diagnose, troubleshoot and resolve user technical issues
- Escalate complex issues to the appropriate resolution team
- Monitor the ticketing queue for prompt issue resolution
- Collaborate with the Incident Manager on high-priority issues
- Monitor the support process end-to-end
What you'll need
- Bachelor's degree in a relevant field
- 0-2 years of experience in a related role
- Fluency in German
- Very good command of English
Skills
German fluencyEnglish communicationCustomer serviceTechnical troubleshootingTicketing toolsSLA adherenceIncident loggingProblem escalation
Benefits
Flexible hoursHybrid work model
About Capgemini
Capgemini is a global business and technology transformation partner with 340,000+ team members in 50+ countries. Its Cairo center runs multilingual service desk and customer experience operations (German, French, Turkish) alongside consulting and engineering teams.
IT Services / BPO10001+ employeesHQ: Paris, France
More about Capgemini Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.