Taking applicationsTechnical Support·Posted 14h ago
Junior Technical Support Specialist
TOPdeskVerified company
Delft, ZH, Netherlands
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Delft, ZH, Netherlands
DutchEnglishEntry level
About the role
Junior Technical Support Specialist at TOPdesk in Delft, handling customer questions and software faults by phone and tickets. Hybrid office role requires fluent Dutch and English B2, with a training program and occasional paid weekend on-call shifts.
What you'll do
- Act as first point of contact for customers
- Answer customer questions by telephone and tickets
- Resolve faults in TOPdesk software
- Investigate complex incidents during back office shifts
- Learn the software through a training program
- Take occasional weekend on-call incident shifts
What you'll need
- Higher vocational education (HBO) or university education (WO)
- Fluent Dutch
- English B2
- Customer-oriented
- Analytical
- Strong communication skills
- Stress-resistant and reliable
- Eager to learn
Skills
Customer supportTroubleshootingAnalytical thinkingStrong communicationStress resistanceEager to learnAI interestSoftware affinity
Benefits
Paid trainingHybrid work optionFree shared lunchOn-call compensationCareer growth
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