Enterprise Support Engineer
PlanetScaleVerified company
Remote — EMEA, North America or APAC
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
EMEA, North America or APAC
Open to people in the United States
About the role
Senior support role for PlanetScale's enterprise customers: be the subject-matter expert on their databases, find root causes, and work with account and engineering teams. Remote in EMEA, North America or APAC, with an on-call rotation; deep PostgreSQL/MySQL experience needed.
What you'll do
- Advise and handle enterprise customers' support requests
- Act as a customer-facing expert on the platform
- Identify product gaps and escalate them with account and engineering teams
- Join the on-call rotation for high-priority issues
What you'll need
- Experience supporting production databases at scale
- Database internals and performance tuning (PostgreSQL, MySQL)
- Working knowledge of Kubernetes
- Strong customer communication by email, Slack and video
- Bonus: AWS/GCP/Azure, open-source contributions
Skills
Benefits
About PlanetScale
PlanetScale runs a database platform offering both Postgres and Vitess clusters. Vitess is the open-source clustering system for scaling MySQL horizontally, used by large consumer and B2B apps. The company is profitable and hires remotely across EMEA, North America and APAC, in small teams.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 13 November.