Taking applicationsChat / Email·Posted 14h ago
French Bilingual: Content Processing Specialist (Customer Service/Content Moderation)
BrickBrandsVerified company
Morocco
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Morocco
EnglishFrenchMid level
About the role
This is a remote social media content moderation and customer service role handling public comments, DMs, CRM cases, billing/subscription issues and troubleshooting for client brands. It requires fluent English and near-native French, 2+ years of CX/social care experience, and availability for rotating 8-hour shifts; the listing is located in Morocco.
What you'll do
- Respond to public comments with brand tone
- Manage DMs and private support conversations
- Use a CRM to review history and document cases
- Support account/login, billing, refunds, cancellations and subscriptions
- Provide basic product guidance and technical triage
- Follow escalation paths for high-risk or VIP issues
- Maintain consistent quality across shifts
What you'll need
- High School Diploma or equivalent
- 2+ years in social care, community management, CX support or digital customer service
- Fluent English written and oral
- Near-native French fluency
- Knowledge of social media platforms
- Stable internet and good home working environment
- Ability to work 8-hour rotating shifts
- Comfort working independently
Skills
Social media moderationCustomer serviceCRM usageFrench fluencyEnglish fluencyTroubleshootingAI-assisted draftingEscalation management
Benefits
100% remote positionContinuous learning experienceCompetitive compensation based on location market ratesWork with global brandsInclusive global team environmentFeedback and suggestions valued
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