Taking applicationsTechnical Support·Posted 14h ago
IT Service Desk Analyst (Remote, German, French)
D-ployVerified company
Czechia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Czechia
GermanEnglishEntry level
About the role
Remote first-level IT service desk role supporting hardware, software, mobile devices and client-site users. It requires fluent German and English, with French as an advantage, and is open to candidates based anywhere in the EU.
What you'll do
- Provide technical and troubleshooting assistance for hardware, software and mobile devices
- Handle first-level technical support
- Respond promptly to questions from employees and client sites
- Document problems and create knowledge base content
- Provide hardware migration teams with reports and lists
- Support process improvement activities
- Consult IT experts when needed
What you'll need
- Fluent German and English
- French is a big advantage
- Technical skills are a plus
- Strong problem solving and analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently and follow best practices
- Criminal record extract not older than three months
Skills
Technical troubleshootingFirst-level technical supportProblem solvingCommunicationMulti-taskingPlanning and organizingDocumentationTeamwork
Benefits
Flexible hoursPaid time offMeal vouchersWellness programReferral programCareer growthCompany eventsInternational environment
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