Taking applicationsChat / Email·Posted 8d ago
Strategic Customer Success Manager
LaunchDarklyVerified company
Remote - US
Pay
$70–$113/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
A customer success role at LaunchDarkly owning post-sales onboarding, adoption, renewals, and expansion for technical customers. It is remote but limited to US locations, with salary ranges split by US geographic zone.
What you'll do
- Onboard new customers from sales handoff
- Build success plans and track adoption
- Identify and mitigate churn risk
- Advise on implementation best practices
- Identify expansion opportunities
- Own renewal agreements and forecasting
- Build champions and executive relationships
- Guide customers to value realization
What you'll need
- 5+ years in a customer-facing role
- Experience owning renewals and retention quota
- Strong discovery and qualification skills
- Strong project management skills
- Experience with a technical product
- DevOps experience preferred
- Proactive and reactive customer success experience
- Existing technical knowledge
Skills
Customer successAccount managementOnboarding and implementationRisk mitigationTechnical product guidanceRenewals and expansionProject managementExecutive relationship building
Benefits
Health insuranceVision insuranceDental insuranceMental health benefitsRestricted Stock Units (RSUs)
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Applications close on 18 November.