Customer Support Agent
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Sutherland is hiring a full-time, on-site Customer Support Agent in Cairo to handle customer interactions, resolve issues, and maintain satisfaction. The role is open to fresh graduates and dropouts with B2/C1 English and requires flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions efficiently and with empathy
- Provide tailored solutions to customer needs
- Ensure a positive customer experience
- Resolve customer issues
- Maintain high customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and support skills
- Problem-solving and active listening
- Attention to detail
- Customer-facing experience and CRM familiarity is a plus
- Flexibility with night and overnight shifts
- Professional phone etiquette is a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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