Call Center Agent (EN)
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
A full-time on-site call center role in 6th of October City, Egypt, handling inbound and outbound customer calls and resolving inquiries. It requires at least one year of customer service experience and strong English communication, with training and health insurance provided.
What you'll do
- Handle inbound and outbound calls
- Provide product and service information
- Escalate priority issues
- Follow up on inquiries and complaints
- Maintain customer satisfaction
- Meet performance goals
- Improve product and service knowledge
- Collaborate with team members
What you'll need
- High school diploma or equivalent
- Minimum 1 year customer service or call center experience
- Excellent English verbal and written communication
- Strong problem-solving and decision-making
- Ability to multitask in a fast-paced environment
- Proficient in Microsoft Office
- Flexibility for varying shifts, weekends, and holidays
- Ability to work independently and in a team
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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