customer service representative‑ customer care
SutherlandVerified company
Cairo, Egypt
Pay
$2–$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time customer service representative role in Cairo providing technical support and troubleshooting to customers. It requires excellent English and offers a net salary of 20,800 plus a 1,100 overnight allowance, with rotational shifts including overnight work.
What you'll do
- Provide professional technical support and troubleshooting
- Identify and resolve technical issues
- Guide customers through solutions clearly and friendly
- Document customer interactions and reported issues
- Deliver excellent customer experience
- Work in a fast-paced team environment
What you'll need
- Excellent English communication skills
- Strong problem-solving and troubleshooting abilities
- Good computer and technical skills
- Customer-focused professional attitude
- Ability to multitask and work under pressure
- Willingness to work rotational shifts including overnight
- Previous technical support or customer service experience is a plus but not mandatory
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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