Taking applicationsTechnical Support·Posted 8d ago
Sr. Technical Account Manager
ZapierVerified company
South America NAMER Latin America (United States)
Pay
$32–$48/hr
Job type
Full-time · Remote
Hours
US hours
Location
South America NAMER Latin America (United States
Open to people in the United States
EnglishSenior level
About the role
A senior technical account manager role supporting Zapier Enterprise customers after sale, designing and improving automations and integrations. It requires 7+ years in technical account management or a similar customer-facing technical role and working Pacific Time hours.
What you'll do
- Design, build, and improve customer automations
- Troubleshoot issues across APIs, authentication, data formats, and connected applications
- Create technical account plans and lead architecture reviews
- Partner with Customer Success on adoption, retention, and growth
- Represent the customer to Product and Engineering
- Guide customers on AI automation decisions and governance
- Coordinate complex escalations and set expectations
What you'll need
- 7+ years in technical account management, solutions architecture, customer engineering, or similar
- Experience building integrations, automations, or API-based solutions
- Experience owning complex technical relationships with Enterprise customers
- Knowledge of APIs, webhooks, authentication, structured data, and workflow logic
- Ability to diagnose ambiguous multi-system problems
- Hands-on experience with AI tools and AI-assisted workflows
- Pacific Time working hours required
- Must be located in Canada, Central America, or South America
Skills
Automation designAPI integrationsWebhooks and authenticationWorkflow architectureTroubleshootingAI-assisted workflowsEnterprise technical account managementCustomer communication
Benefits
Performance bonusRemote work
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Applications close on 18 November.