Customer Service Agents (New Cairo City)
SutherlandVerified company
New Cairo City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New Cairo City, Egypt
About the role
Customer service role answering customer questions, resolving issues and supporting customers by phone as part of a team. Based in New Cairo City, Egypt, it is open to fresh graduates and dropouts with fluent English and requires night and overnight shifts.
What you'll do
- Answer customer questions
- Provide customer support
- Resolve issues calmly and professionally
- Communicate clearly and confidently over the phone
- Work closely with the team to deliver great service
What you'll need
- Fresh graduates and dropouts welcome
- Good communication and customer service skills
- Positive attitude and willingness to learn
- Strong listening and problem-solving skills
- Comfortable working in a team
- Fluent English at B2/C1 level
- Ability to work night and overnight shifts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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