Taking applicationsTechnical Support·Posted 15h ago
Graduate Technical Support Representative English/French
HPVerified company
Ariana, Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ariana, Tunisia
EnglishFrenchEntry level
About the role
This is a full-time graduate technical support role based in Ariana, Tunisia, resolving hardware and software issues and answering product questions for customers. It requires English and French, involves proactive customer assistance and escalation work, and no pay is stated.
What you'll do
- Resolve moderate to complex technical problems
- Answer questions about products and services
- Assist customers proactively
- Collaborate with clients, programmers and QA
- Maintain trusted customer relationships
- Coordinate departmental work and mentor team
- Identify and recommend process improvements
- Serve as escalation point
What you'll need
- High school diploma/GED or equivalent
- 0-2 years related work experience
- Remote or telephone support experience preferred
- English and French communication
- Technical troubleshooting knowledge
Skills
Technical supportDesktop supportHelp desk supportWindows 10/11Microsoft Office 365Active DirectoryPrinter knowledgeIssue tracking
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