Taking applicationsTechnical Support·Posted 12d ago
Tier 1 ‑ Support Agent
PadSplit
Philippines
Pay
$4.5/hr
Job type
Contract · Remote
Hours
Flexible
Location
Philippines
EnglishMid level
About the role
This is a Tier 1 support agent contract role handling inbound calls and email tickets for PadSplit members. It requires 3+ years of high-volume customer care, CRM troubleshooting, and empathetic de-escalation, but is open only to candidates in the Philippines.
What you'll do
- Serve as frontline point of contact for inbound calls and email tickets
- Troubleshoot membership, billing, and property inquiries
- Maintain detailed case logs in CRM and triage complex issues
- Ensure SLA adherence and high-quality, timely resolutions
- De-escalate and communicate empathetically in sensitive situations
- Build knowledge of software features, terms, house rules, and guidelines
- Flag recurring member pain points and suggest knowledge base updates
What you'll need
- 3+ years of high-volume customer care
- PropTech, housing, or marketplace experience
- CRM and omnichannel support platform proficiency
- VoIP and cloud phone system experience
- Empathetic and clear communication
- Tech literacy and Google Workspace fluency
- Strict SOP adherence and detail orientation
- Resourceful problem solving
Skills
Customer supportOmnichannel supportCRM/ZendeskTroubleshootingDe-escalationActive listeningGoogle WorkspaceDocumentation and triage
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