Team Leader , DBC.Egypt‑ Retail Customer Experience.Client Experience and Conduct Group‑MBEGP
MashreqVerified company
On-site — Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Egypt
About the role
A team leader role for Mashreq’s retail customer experience call center in Egypt, overseeing daily operations, staff coaching, performance metrics, complaints, authorization, and chatbot performance. The posting is for an on-site full-time position and does not state pay, shift, language, or benefit details.
What you'll do
- Develop objectives for daily call-center activities
- Plan resources to maximize productivity
- Collect and analyze call-center statistics
- Hire, coach, and train personnel
- Monitor and improve telephone and call handling processes
- Evaluate performance using key metrics
- Prepare reports for departments and higher management
- Resolve customer complaints and manage authorization and chatbot performance
Skills
About Mashreq
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.
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