Mashreq
UAE bank running its Direct Banking Centre COE in Egypt
BankingDubai, UAE1001-5000 people
- Open roles
- 7
- Taking applicants
- Typical pay
- —
- Not listed
- Roles posted
- 7
- Latest 8d ago
- On Remote since
- Oct 2026
- Verified employer
Open roles
7 roles taking applicants on Remote
Customer Service Officer
A full-time Customer Service Officer role at Mashreq in Egypt, working in a call center and speaking with customers by telephone. The posting says the job follows Bank and Direct Banking Center rules and guidelines; no pay, shift, language, or remote details are stated.
Pay not listed
Egypt · 8d ago
Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
A full-time, on-site customer service role at Mashreq's Direct Banking Centre in Egypt, handling inbound and outbound banking customer contacts by phone, chat, and email. It focuses on resolving issues, explaining retail banking products, converting sales opportunities, and meeti
Pay not listed
Egypt · 8d ago
Senior Customer Service Officer
A full-time, on-site customer service role in Egypt handling banking customers by phone, chat, and email, including sales and feedback duties. It requires 1–3 years of experience and includes KPI targets plus backup team-leader responsibilities.
Pay not listed
Egypt · 8d ago
Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP
A team leader role for Mashreq’s retail customer experience call center in Egypt, overseeing daily operations, staff coaching, performance metrics, complaints, authorization, and chatbot performance. The posting is for an on-site full-time position and does not state pay, shift,
Pay not listed
Egypt · 8d ago
Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Team Leader at Mashreq's Direct Banking Centre in Egypt, overseeing day-to-day call center operations and staff. The role focuses on resource planning, performance metrics, coaching, complaint resolution, and improving customer service standards.
Pay not listed
Egypt · 8d ago
Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE
A full-time on-site customer service role in Egypt handling banking customer queries via live chat and phone, with some sales opportunity identification. It requires 1–3 years of customer or chat support experience and proficiency in English plus Urdu/Hindi.
Pay not listed
Egypt · 8d ago
Service Associate, CCU.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group
A complaints-handling role at Mashreq bank in Egypt, investigating and resolving complex retail and SME customer complaints within SLA timeframes. The job is on-site in Egypt and centres on root-cause analysis, CRM documentation and coordination with internal bank departments.
Pay not listed
Egypt · 8d ago
About Mashreq
- Industry
- Banking
- Company size
- 1001-5000 people
- Headquarters
- Dubai, UAE
- Hires in
- Egypt
Verification
How Remote checks the employers behind its roles
Verified by Remote
Our team checked that Mashreq is a real employer before showing this badge on its roles.
Verified October 2026
What we checked
- Official websiteThe company has a working website that matches who they say they are
- Active LinkedIn pageAn established LinkedIn company page with real employees
Applying safely
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- Asks you to pay to apply, train or buy equipment
- Interviews you over chat only, with no video or phone call
- Asks for bank or ID details before you have a signed offer
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