Taking applicationsTechnical Support·Posted 16h ago
Technical Support Specialist
Freshly Commerce
🇨🇦 Canada and 🇺🇸 United States of America
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
🇨🇦 Canada and 🇺🇸 United States of America
Open to people in the United States
EnglishMid level
About the role
Technical support role at a small Shopify app company, helping merchants by email and video recordings and troubleshooting technical product issues. It is fully remote and open to candidates in all timezones, but the listed locations are Canada and the United States.
What you'll do
- Support merchants over email and video recordings
- Troubleshoot technical product issues
- Make judgment calls on UX or product questions
- Escalate issues with seamless handoffs
- Turn merchant feedback into product insights
- Prioritize urgent and important issues
- Document and share support knowledge
- Collaborate closely with dev and marketing teams
What you'll need
- Previous technical support experience at a SaaS or tech company
- Familiarity with HelpScout or other ticketing systems
- Front-end knowledge of HTML, CSS, and browser dev tools
- Working understanding of REST APIs and JSON/XML
- Comfort debugging with Chrome DevTools
- Knowledge of HTTP and DNS
- Experience reading API documentation and troubleshooting integrations
- Some exposure to GraphQL APIs
Skills
Technical troubleshootingSaaS supportHelpScout/ticketing systemsHTML/CSS and browser dev toolsREST APIs and JSON/XMLChrome DevTools debuggingHTTP and DNSGraphQL APIs
Benefits
Fully remoteCareer growthDirect founder collaborationSmall team ownership
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