Taking applicationsTechnical Support·Posted 8d ago
Technical Customer Support Associate (Night Weekend and Bank Holiday Shifts)
JamfVerified company
Poland - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Poland
EnglishEntry level
About the role
A remote technical customer support role at Jamf, handling customer inquiries by phone, chat, and email and resolving technical and account issues. It is full-time on 12-hour night shifts across Friday–Sunday and Polish bank holidays, and applicants must be based in Poland with work authorization there.
What you'll do
- Respond to customer inquiries via chat, email, and phone
- Diagnose and resolve technical and account issues
- Escalate customer requests when necessary
- Learn Jamf products, features, and best practices
- Ensure a positive customer experience with professionalism and empathy
- Stay current on product features, technologies, and industry trends
- Participate in ongoing training sessions
- Other duties as assigned
What you'll need
- Fluency in English (B2/C1)
- Based in Poland with authorization to live and work there
- Basic technical knowledge and aptitude for learning software
- Experience with CRM and support tools
- Familiarity with troubleshooting methods and diagnostic tools
- Strong problem-solving abilities
- Excellent written and verbal communication
- Ability to work in a fast-paced, multitasking environment
Skills
Technical troubleshootingCustomer support via chat, email, and phoneCRM and support toolsProblem-solvingWritten and verbal communicationEmpathy and patienceAttention to detailJamf/Apple product knowledge
Benefits
Remote workTraining providedCareer growthClear customer support career pathHorizontal career growth opportunitiesInclusive work environment
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Applications close on 18 November.