Customer Support / Onboarding Specialist
AlFinderVerified company
Remote — Egypt (Cairo team)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt (Cairo team
About the role
Onboard and support e-commerce merchants using AlFinder's AI search on Salla, Shopify and Zid, over WhatsApp, email and in-app chat. Remote-first with a Cairo team; fluent Arabic and English and 2+ years in support or onboarding needed. German earns a monthly bonus.
What you'll do
- Walk new merchants through setup on Salla, Shopify or Zid
- Configure search and recommendations for new customers
- Run day-to-day support over WhatsApp, email and in-app chat
- Triage technical issues and escalate with reproducible context
- Turn recurring questions into help-center articles
What you'll need
- Fluent Arabic and English, written and spoken
- 2+ years in support, customer success, onboarding or implementation
- Comfortable reading API docs and embed snippets
- Calm with stressed merchants
- Plus: Saudi (Khaleeji) dialect, German, e-commerce or B2B SaaS experience
- Apply by emailing your CV to jobs@alfinder.ai
Skills
Benefits
About AlFinder
AlFinder is an AI commerce intelligence platform for MENA e-commerce. Its search, recommendations and AI assistant run on 200+ merchants' stores on Salla, Shopify and Zid, handling over 7 million Arabic searches a month. It is a Salla Platinum Partner. The company is headquartered in Linz, Austria, and works remote-first with team members in Cairo and Riyadh, who meet quarterly.
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Applications close on 13 November.